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4. Consumer Right of Cancellation and Refund

4.1 In case of off-premises contracts and distance contracts Consumers have the right to cancel an order or contract within 14 days.
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Revocation rights

Right of withdrawal

The withdrawal period will expire within 14 days from the day the consumer or a third party other than the carrier and the final goods have taken possession of or has, if you have ordered more goods under a single order and these are supplied separately.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement.
The withdrawal must be sent to:
Donnerberg Shop Online
Owner Svetozar Grbić
Onyxplatz 5
80995 München
Phone number: +498992289355
However you may also use the attached withdrawal form available on the homepage, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
End of right of revocation details
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4.2 The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable for a return shipment due to their condition, or for the supply of audio or video recordings or software if the seal of the delivered data carriers has been broken by the consumer.
4.3 To ensure efficient processing, the Customer is asked to return the goods in their original packaging and with all packaging components. If you no longer have the original packaging, please provide a suitable package, provide sufficient protection against damage during transport due compensation claims and to avoid damage due to faulty packaging.
4.4 Please send us the goods as a prepaid package and keep the mailing receipt.
4.5 Please call us before returning on telephone number +498992289355 to announce the return. In this way, you allow us the fastest possible assignment of the products.
4.6 Please note that the arrangements referred to in paragraphs 4.3 to 4.5 are not a prerequisite for effectively exercising of the right of withdrawal.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
End of right of revocation details
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4.2 The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs or at fairs, exhibitions or which are not suitable for a return shipment due to their condition, or for the supply of audio or video recordings or software if the seal of the delivered data carriers has been broken by the consumer.
4.3 To ensure efficient processing, the Customer is asked to return the goods in their original packaging and with all packaging components. If you no longer have the original packaging, please provide a suitable package, provide sufficient protection against damage during transport due compensation claims and to avoid damage due to faulty packaging.
4.4 Please send us the goods as a prepaid package and keep the mailing receipt.
4.5 Please call us before returning on telephone number +498992289355 to announce the return. In this way, you allow us the fastest possible assignment of the products.
4.6 Please note that the arrangements referred to in paragraphs 4.3 to 4.5 are not a prerequisite for effectively exercising of the right of withdrawal.
Return request form for goods within warranty: Download return request form

Withdraw form: Download withdrawal form